I am currently working on my Master of Arts in Luxury and Brand Management and work full-time in hospitality specifically in fine dining. My current title is "staff accountant," but I work in a small office, so I spend most of my time on the operations side of things. This includes but is not limited to, auditing and analyzing staff performance, curating exceptional guest experiences by reviewing data and implementing new processes for three restaurants with the executive team, communicating directly with guests to complete bookings and coordinating private parties, and resolving any issues that may arise concerning any aspect of the dining experience. Working in fine dining has provided me with the opportunity to work with high-profile clients and develop the ability to provide assurance to guests that we will serve them with the utmost regard to their personal requests. In addition to my corporate accounting responsibilities, I volunteer my time to work in the restaurant a few nights a week as a hostess/reservationist because I enjoy being a small part of facilitating a guest's perfect evening out. My time in the restaurant has given me great insight into my career goals of working in client relations/customer experience and is the reason I decided to pursue a master's degree to transition out of accounting. I believe the work I do in my current roles would be an asset in a customer experience role.